NOTE: AS OF FRIDAY, APRIL 2 @ 11:59PM ALL SHORELINES CASINOS WILL BE TEMPORAILY CLOSED.
Q: WHAT SAFETY MEASURES HAVE YOU TAKEN TO PREVENT THE SPREAD OF COVID-19?
The health, safety and well-being of our guests and employees is our top priority. We have worked diligently to ensure were prepared to safely return to operations. This means we have collaborated with our gaming regulators and provincial health officials to develop a comprehensive health and safety plan for all of our sites so that you have peace of mind when playing at our properties. You can find more details on these plans located here.
Q. HOW HAS THE CLOSURE AFFECTED THE LOYALTY PROGRAM?
The AXIS Rewards tier status that you had prior to our casinos closing remains intact. Loyalty points and existing free play balances on your account have not expired.
Promotional offers such as slot play or match play and gifting offers issued prior to our March 16, 2020 closure are considered void.
Q. HOW DO I VISIT THE CASINO?
Booking your play session is a requirement if you would like to enjoy a play session at our casinos. Our online reservation system is available now. This reservation system allows you to choose when you would like to book your play session. Upon completion of the reservation – you will be sent a QR code as confirmation – please print or download this on your phone.
All guests entering the casino must have a reservation, which includes your contact information. Per Ministry of Public Safety orders, we are required to ask you for your first and last name and a phone number or an email address so that Public Health Ontario can easily and quickly get in touch with you in case you have come into close contact with a person who has contracted COVID-19. Upon check-in at the casino, you will be required to provide valid government-issued photo ID that matches the reservation.
Q. WHAT IF I DO NOT MAKE AN ONLINE RESERVATION AHEAD OF MY VISIT?
Guests who do not have a pre-booked reservation can walk-up / arrive at the casino and manually register with an onsite representative for the next available play session for that day. Walk-up and online reservations are based on availability.
Q. WHY DO YOU HAVE A RESERVATION SYSTEM?
Given the specific measures that need to be implemented in our establishments, the RSVP reservation tool will optimize the experience for all visitors. Also, for everyone’s safety, this tool will make it easier to control traffic and maintain physical distancing.
Q. WHAT IS EACH ESTABLISHMENT’S CAPACITY?
50 guests maximum at any given time.
Q. HOW EARLY CAN I BOOK A PLAY/VISIT SESSION?
Please visit the RSVP reservation tool to see available dates and times.
Q. HOW DO I BOOK A SESSION?
Head to our “Book Now” tool located on our property website home-page.
- Choose when you’d like to visit (date and time), the number of people (only one person per reservation option available)
- Fill out the booking/reservation form and include the email address where you’d like to receive your reservation confirmation and the QR code used as your admission ticket.
- Have your QR code and Government issued photo ID handy.
Q. I DIDN’T RECEIVE MY PLAY SESSION CONFIRMATION OR QR CODE, OR I LOST THEM. WHAT DO I DO?
First, check to see if the booking confirmation email is in your junk or promotional mail folder. If it isn’t there, a staff member onsite will be able to retrieve your booking, if necessary.
Q. CAN I CHANGE MY PLAY SESSION TIME THAT WAS BOOKED?
Yes, but to do so, you need to cancel your original reservation and make a new one. We suggest that you book a new visit before cancelling the first one, to make sure you have a spot at the new time. A link allowing you to cancel your booking is provided in your confirmation and reminder email.
Q. THE SYSTEM WON’T ACCEPT A SECOND BOOKING WITH MY SHARED EMAIL ADDRESS – WHY?
Our reservation system requires a unique name and email address to be used for each play session as part of our contact tracing efforts. Guests will not be permitted to share an email address and book within the same session.
For Example: John Smith books at 2PM under his name and uses his email address: JohnSmith@email.com and Jane Smith books at 2PM under her own name and uses her own email address: JaneSmith@email.com.
John Smith may NOT book two reservations under the same play session (2PM) for both his wife and himself using his email address. We require that the bookings be under each individuals name with a unique email for each player. There will be no exceptions made to this rule.
Q. CAN I BOOK MORE THAN ONE VISIT/PLAY SESSION ON THE SAME DAY OR BOOK FOR MORE THAN ONE DAY?
Yes, since all bookings have an end time, your visit ends when your 2 hour session booked time ends, freeing up space for the next block of guests who booked their 2 hour session. Depending on available times, you can book more than one visit for the same day. There is no restriction on the number of visits booked over more than one day, consecutive or not.
In the event you have multiple sessions and do not check into your 1st booked session – we reserve the right to RELEASE ALL SUBSEQUENT SESSIONS. To avoid disappointment – please cancel any sessions you are not planning on using.
Q. WILL IT BE POSSIBLE TO CHOOSE A PARTICULAR SLOT MACHINE GAME IN THE CASINO?
Particular slot machine availability is first-come, first-served and is not guaranteed.
Q. CAN I MAKE A RESERVATION FOR YOUR RESTAURANT?
No, our food and beverage amenities remain closed. This includes our self-serve beverage stations & beverage service. Vending machines are available.
Q. DO YOU HAVE LOTTERY AVAILABLE?
No. Lottery is not available at this time.
Q. WHAT IS THE NEW SMS FEATURE?
You can reduce your time waiting in line during rain or snow with our convenient new SMS feature. Follow these easy steps:
- Make your reservation online. Include your cell number and unique email address.
- Arrive at the casino 15 minutes before the start of your session time.
- Wait in your vehicle until you receive an SMS text message from us.
- Proceed to the entrance & check in!